Businesses that excel at customer experience grow faster and more profitably. How good is yours? Unless you are thinking customer first in everything you do, then you risk losing your customers every time they are interested in buying your category or service.
Meet Denyse Drummond-Dunn: Customer First Strategist, Speaker and Author
With over 30 years’ experience working for Fortune 500s in more than 100 countries around the globe, I know customers. And what it takes to not only satisfy, but surprise and delight them every time. I help companies grow more profitably by putting their customers where they belong, at the very heart of business.
When you hire Denyse, you get a unique, global perspective and proven, successful tools, ideas and concepts that you can put to immediate use. Her background in marketing, global strategy and IT enables her to help executives like you and their businesses, thrive in today’s marketplace.
Through a series of fun and easy to answer questions, you will finally have clarity about your level of customer centric behaviour. You will learn what are your strengths, but also which areas offer you the most opportunity for improvement.
Upon completion, you get a summary report that will provide you with the first steps to placing your customers (consumers, clients) at the very heart of your business. For an in-depth analysis, complete the full evaluation.
Do you wish your business was more customer centric? Your team more creative? Then our 1-Day Catalyst™ Training Sessions are just what you need. They are designed for business-critical areas, for employees who are not able to take extended time out of the office. Denyse Drummond-Dunn delivers her fun, immersive workshops directly at your site, making it easy to get your entire team on board, without the usual prolonged downtime. Courses: Each course is personalised to meet your exact needs and cover some of the most popular topics in demand today. These include business vision & strategy, ideation & innovation, customer insight, and customer engagement.
Identify, target & understand the very best category & customer for your offer.FIND OUT MORE
How to include the customer in your mission, vision & structure.FIND OUT MORE
Build your brands for long term success.FIND OUT MORE
Incorporate the shortest routes to meeting customer needs & desires.FIND OUT MORE