If your customers wouldn't like the decision you've just taken, it probably isn't the right one! Unless you're thinking constantly about your customers and how they would react, you risk losing them whenever they make a brand choice in your category or service.
Denyse Drummond-Dunn: Speaker, Author and Global Business Catalyst.
With over 30 years’ experience working for Fortune 500s in more than 100 countries around the globe, I know customers. And what it takes to satisfy, surprise and delight them every time. Companies grow more profitably when they put their customers where they belong, at the very heart of their businesses.
When you work with me, you get a unique, global perspective, actionable solutions and concepts that succeed. My background in marketing, global strategy and IT enables me to help executives like you and your teams, thrive in today’s online / offline marketplace.
Through a series of fun and easy to answer questions, you will finally have clarity about your level of customer centric behaviour. You will learn what are your strengths, but also which areas offer you the most opportunity for improvement.
Upon completion, you get a summary report that will provide you with the first steps to placing your customers (consumers, clients) at the very heart of your business. For an in-depth analysis, complete the full evaluation.
Do you wish your business was more customer centric? Your team more creative? Then our 1-Day Catalyst™ Training Sessions are just what you need. They are designed for business-critical areas, for employees who are not able to take extended time out of the office. Denyse Drummond-Dunn delivers her fun, immersive workshops directly at your site, making it easy to get your entire team on board, without the usual prolonged downtime. Courses: Each course is personalised to meet your exact needs and cover some of the most popular topics in demand today. These include business vision & strategy, ideation & innovation, customer insight, and customer engagement.
Identify, target & understand the very best category & customers for your offer.FIND OUT MORE
How to include the customer in your mission, vision & structure.FIND OUT MORE
Build your products and services for long term success.FIND OUT MORE
Incorporate the shortest routes to meeting customer needs & desires.FIND OUT MORE