Denyse's Blog is for Every Leader Who Wants to Put Customers at the Heart of Their Business to Accelerate Growth and Profitability

Both online and offline best practices from across the globe are covered. Select one of the topic areas we cover, or see our latest posts below.

Customer delight

From Good to Extraordinary: Ignite Your Business with Personalized Customer Delight

It's time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days...
Real-time customer feedback

The Power of Real-Time Feedback to Drive Business Success

In today's fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations...
Outstanding customer service

4 Ways to Empower Your Employees to Give Outstanding Customer Service

If you're reading this, then you are probably eager to delight your customers and take your service to new heights. Well, you're in the right...
AI is the Key to Winning Customer Loyalty

In Today’s Competitive Market, AI is the Key to Winning Customer Loyalty

If you haven't already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more...
Top Questions About Customer Centricity

Maximising Customer Value: Answering Your Top Questions About Customer Centricity

As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when they adopt the strategy. I...
mind the gap

The Little Known Disadvantages of a Customer-first Strategy

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However...
lead a customer-first strategy

How Leaders can Successfully Lead a Customer-first Strategy Adoption

As a leader, you know that customer centricity is critical to the success of your business. However, it is not enough to pay lip service...
Emotional intelligence

The Power of Emotional Intelligence in Driving Business Growth

Emotional Intelligence, or EQ, has emerged as a critical factor in driving business growth by enabling organisations to develop more meaningful customer relationships. In today's...
the power of ai and ml in digital marketing

The Promise of AI and ML to Take Digital Marketing to the

Everyone seems to be talking about the impact of AI (artificial intelligence) and ML (machine learning) these days. As if ChatGPT wasn't enough to get...

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