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Customer Centricity Champions Classes
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This module is all about knowledge sharing and optimising your internal processes. It includes:
This module covers how to optimise the management of your information and develop insight. It includes:
This module is all about measuring your brand’s progress and includes:
This module is about understanding the image and value of your brand and how to influence them. It includes:
This module explains how to introduce customers into your innovation process and includes:
This module is all about identifying needed changes in your innovation processes to make them more customer-centric. It includes:
This module explains why an organisation must be prepared for all future opportunities & risks and includes:
This module explains why customer centricity must be a top-level company objective involving everyone and includes:
This module explains how to involve customers in your business so you optimise your brands & communications and includes:
This module explains how to increase connections with your customers, both internally & externally and includes:
This module helps you to identify the very best customers for your brand and includes:
In this first module we cover why customer centricity is so important and includes: